Empire Unbroken
Support
Stuck, found a bug or have an idea? Here's where to find answers, and how to reach us.
If something went wrong, these help us find it quickly:
- your device (for example iPhone 15 Pro or iPad Air) and its iOS or iPadOS version;
- the game's version and build, shown at the foot of the home screen;
- what you were doing when it happened, and a screenshot or a screen recording if you can.
Questions and answers
Which devices does Empire Unbroken run on?
iPhone and iPad with iOS or iPadOS 18 or later. The game is played in landscape. On older devices, a lower graphics quality keeps it smooth (see below).
How do I start playing?
On the home screen, tap Skirmish, choose your civilization, your opponents and a map, then tap Start Game. A small map against one Easy opponent is a good first match.
- Tap villagers to select them, then tap a tree, a bush or a deposit to gather from it.
- With villagers selected, Build opens the build menu.
- Select your Town Center to train villagers or advance to the next age.
- Drag to scroll, pinch to zoom, and hold and drag to select many units at once.
- The i button opens the guide to every unit and building.
Can I play against other people?
Not yet. This version is played against computer opponents: up to four at once, from Easy to Hardest. Multiplayer is marked “Soon” on the home screen.
Does the game need an internet connection?
No. Skirmishes play offline. You need a connection only to buy coins and to publish a win to Game Center.
What are coins, and do I need them?
You never need them: the whole game can be played without coins. Coins finish timed work at once (a building going up, a unit in training, an age advance or a research) and buy resources at a market. They come in packs of 100, 500 and 1,000, bought in the coin store: tap the coins in the bar at the top of a match, or go to Settings › Coins on the home screen.
I bought coins, but they aren't showing.
Open the coin store and tap Restore Purchases. Your coins come from your App Store purchases, so they follow your Apple Account to every device you sign in on. What you have spent is kept in iCloud Keychain, so check that iCloud Keychain is on (Settings › your name › iCloud › Passwords and Keychain) to see the same balance everywhere. A purchase that is waiting for approval, for example by Ask to Buy, arrives once it is approved. If coins are still missing, write to us.
How do I get a refund?
Purchases are made through Apple, so refunds are too: go to reportaproblem.apple.com, sign in, and choose the purchase. When Apple refunds coins, they are taken back from your balance.
How do I save a match, and where are my saves?
Pause a match and tap Save Game. The game also saves on its own when you leave it or quit a match. Continue on the home screen picks up your latest match, and Saves lists them all.
Saves are kept on your device and in its backups. Deleting the game deletes them, so keep it installed if you want to carry on later.
How do I get onto the Game Center leaderboards?
Win a skirmish against the computer. The Victory screen shows your time and offers Publish to Game Center. There is a leaderboard for the fastest wins against each strength of computer, and wins where coins were spent have boards of their own. If the button asks you to sign in, sign in to Game Center in your device's Settings.
The game runs slowly or my device gets warm.
Open Settings › Graphics and choose a lower quality: Medium and Low give up the costliest parts of the look, such as shadows and some of the fire and smoke, and take effect from the next match. Benchmark, in Settings too, measures how smoothly each quality runs on your device. Closing other apps and turning off Low Power Mode can help as well.
How is my privacy protected?
The game collects no data about you: no account, no ads, no analytics and no tracking. The Privacy Policy has the details.